Privacy Policy

CallTwin ("we," "us," "our") provides an AI-powered phone receptionist and appointment scheduling service for small businesses. This policy explains what information we collect and how we use it, including text messaging (SMS) data.

Information We Collect

• Business account information you provide when signing up (name, email, phone number)
• Customer contact information provided by our business customers for scheduling purposes
• Call recordings and transcripts processed to provide the AI receptionist service
• Appointment details (date, time, service requested)

SMS / Text Messaging

If you provide a mobile phone number, you may receive text messages related to appointment scheduling, confirmations, and reminders. Message frequency varies. Message and data rates may apply. Text HELP to a CallTwin number for assistance, or STOP at any time to opt out of future messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Information

• To provide, operate, and improve the CallTwin service
• To send appointment confirmations and reminders via SMS or email
• To respond to support requests

Data Retention & Security

Call and message data is retained only as long as needed to provide the service, and is stored using industry-standard security practices. We do not sell personal information.

Your Rights

You may request deletion of your data at any time by contacting us below. Business customers can delete their account and associated data from account settings.